Client story · Actief Werkt!
4.6★ candidate satisfaction at scale
With an AI recruiter in every branch.
How Actief Werkt! replaced slow callbacks with instant conversations across 90+ branches, with Abby, an AI recruiter that screens, enriches profiles and books next steps.
When recruiters spend more time chasing profiles than talking to people, everyone feels it. With Abby, Actief Werkt! replaced slow responses with fast, friendly conversations, and gave consultants their time back for the people they place.
4.6★
average candidate rating
32,432
applications handled by Abby
<4 min
first response, down from 48+ hours
Industry
Staffing agency
Team
Recruitment
Markets
The Netherlands
Scale
90+ branches, 10,000+ daily workers
Agent
Abby
What the agent does
Candidate Q&A, screening, profile enrichment, interview and group scheduling
Channels
WhatsApp (text and voice), phone calls
The challenge
Too many candidates, too little time.
Growing volumes and manual processes made hiring harder. Recruiters spent hours on screening calls and often reached candidates 48 hours after they applied, by which time many had moved on.
Thousands of candidates sat in the ATS with incomplete, unsearchable profiles, so they couldn’t be matched or placed. And in a competitive talent market, slow replies were quietly hurting Actief Werkt!’s reputation as an employer.
The solution
Meet Abby. Actief Werkt!’s digital assistant.
Abby is the first point of contact for every applicant. She answers questions about roles, pay and conditions, screens candidates against the role requirements and enriches their profiles in RecruitNow as she goes, day or night, in several languages.
Every qualified conversation ends with a clear next step:
- For large accounts like logistics hubs, Abby books candidates straight into group tour slots of ten or more.
- For local branches, she hands a complete, warm lead to the recruiter, who can take over the conversation live at any point.
The results
Faster replies, happier candidates.
Candidates no longer wait two days for a call back. Abby picks up the first conversation straight away, and recruiters step in when a qualified candidate is ready to talk.
4.6★
Candidate satisfaction
92.6% rated Abby 4 stars or more.
+71%
Candidate profile enrichment
More complete, searchable profiles in the ATS.
<4 min
First response time
Down from 48+ hours.
86.4%
Screened or scheduled
Applicants handled automatically by Abby.
22.8%
After-hours conversations
Handled without adding headcount.
~4,900 hrs
Recruiter time saved
On screening calls alone.
"Actief Werkt! wanted to modernise its recruitment process, improve candidate experience, and give consultants back the time to focus on people rather than admin. They needed someone (or something) patient, persistent, and consistent, qualities perfectly suited to AI."
Rianne Jellema
Customer Success Director, Scotty AI
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